> For the complete documentation index, see [llms.txt](https://doodara.gitbook.io/doodara-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doodara.gitbook.io/doodara-docs/reference/troubleshooting.md).

# Troubleshooting

Expect \*recognisably them\*, in the book's art style — not a portrait. If it is genuinely off, regenerate the character rather than the book. In the template boo

## The character does not look like my child

Expect *recognisably them*, in the book's art style — not a portrait. If it is genuinely off, regenerate the character rather than the book. In the [template book](https://www.doodara.com/template-books) flow you confirm the character before any pages are painted, and you get several tries.

If several attempts all miss, the photo is usually the problem. Use one clear, well-lit, front-facing photo of a single face. See [Put your child in the story](/doodara-docs/templates-and-characters/put-your-child-in-the-story.md).

## One page's illustration is wrong

Regenerate that single page. You do not need to redo the book, and the rest of the pages are untouched.

## The book is taking a long time

Three to eight minutes is normal. Free books share a generation queue, so at busy times it is slower. If you see a message about illustrators being busy, wait a few minutes and try again — your story is not lost.

## "You already have a book being painted"

Only one book can be generated at a time per account. Finish the current one or discard it, then start the next.

## The story is not what I asked for

Usually the prompt was doing two things at once, or was too abstract to grab. Rewrite it as one character with one problem and run it again — the story stages are free on the free model. See [Writing a good story prompt](/doodara-docs/getting-started/writing-a-good-story-prompt.md).

## My description was rejected by the safety filter

Content involving real named people, violence, or anything adult is declined. Rephrase and try again. The filter errs toward caution because these are children's books.

## The free image quality is not what I expected

Free books use a lighter image model, and image quality is limited by design. The advanced model — sharper images and more consistent characters — is on Pro. Detailed styles like colored pencil, oil painting, and collage gain the most from it. See [pricing](https://www.doodara.com/pricing).

## Guest book stops at six pages

Guest books are capped at six pages. Sign in free to create longer books and keep them in a library.

## Still stuck

Email `hello@doodara.com` with the book's share link and what went wrong.