> For the complete documentation index, see [llms.txt](https://doodara.gitbook.io/doodara-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doodara.gitbook.io/doodara-docs/reference/troubleshooting.md). # Troubleshooting ## The character does not look like my child Expect *recognisably them*, in the book's art style — not a portrait. If it is genuinely off, regenerate the character rather than the book. In the [template book](https://www.doodara.com/template-books) flow you confirm the character before any pages are painted, and you get several tries. If several attempts all miss, the photo is usually the problem. Use one clear, well-lit, front-facing photo of a single face. See [Put your child in the story](/doodara-docs/templates-and-characters/put-your-child-in-the-story.md). ## One page's illustration is wrong Regenerate that single page. You do not need to redo the book, and the rest of the pages are untouched. ## The book is taking a long time Three to eight minutes is normal. Free books share a generation queue, so at busy times it is slower. If you see a message about illustrators being busy, wait a few minutes and try again — your story is not lost. ## "You already have a book being painted" Only one book can be generated at a time per account. Finish the current one or discard it, then start the next. ## The story is not what I asked for Usually the prompt was doing two things at once, or was too abstract to grab. Rewrite it as one character with one problem and run it again — the story stages are free on the free model. See [Writing a good story prompt](/doodara-docs/getting-started/writing-a-good-story-prompt.md). ## My description was rejected by the safety filter Content involving real named people, violence, or anything adult is declined. Rephrase and try again. The filter errs toward caution because these are children's books. ## The free image quality is not what I expected Free books use a lighter image model, and image quality is limited by design. The advanced model — sharper images and more consistent characters — is on Pro. Detailed styles like colored pencil, oil painting, and collage gain the most from it. See [pricing](https://www.doodara.com/pricing). ## Guest book stops at six pages Guest books are capped at six pages. Sign in free to create longer books and keep them in a library. ## Still stuck Email `hello@doodara.com` with the book's share link and what went wrong. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://doodara.gitbook.io/doodara-docs/reference/troubleshooting.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.